Terms & conditions

Last updated: 25 March 2026

These Terms & Conditions apply to your use of the Choose You website, including browsing the site, creating an account, joining membership, purchasing premium content, booking events, and using community or journal features.

1. About Choose You

Choose You provides online reflection tools, membership services, community features, premium content, and related wellbeing-focused support and events.

2. By using the site

By using the website, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, you should not use the site.

3. Accounts and access

• You are responsible for keeping your login details secure.
• You must provide accurate information when creating or updating your account.
• You must not use another person's account or allow another person to use yours without permission.
• We may suspend or restrict access if we reasonably believe an account is being misused or used in breach of these Terms.

4. Membership, bookings, and paid content

Some parts of Choose You are free to access, while others require payment. Prices and billing arrangements are shown on the relevant page or at checkout.

• Membership, event bookings, and premium content purchases are processed through Square or the payment flow shown at checkout.
• Access to paid content or paid services may depend on successful payment confirmation.
• Recurring membership charges, where offered, are subject to the billing terms presented during checkout.
• Event places are subject to availability and may be limited.

If you have a billing, cancellation, or refund query, please contact us through the Contact page. Any refund or cancellation request will be handled in line with the information shown at booking or checkout and any rights you have under applicable consumer law.

5. Journal, support, and wellbeing content

Choose You is intended to support reflection, self-awareness, and gentle wellbeing practices. It is not a medical, psychiatric, crisis, or emergency service, and nothing on the site should be treated as medical, legal, financial, or therapeutic advice.

You remain responsible for the choices you make based on any content or support available through the site. If you need urgent help or are in crisis, please contact an appropriate emergency or professional support service in your area.

6. Community rules and user content

If you use the forum or any interactive feature, you must behave respectfully and lawfully. You must not post or upload content that is abusive, defamatory, threatening, discriminatory, misleading, unlawful, or infringing.

We may moderate, hide, lock, remove, or restrict content or accounts where needed to protect the community, the site, or other users. Community use should also follow our Community Guidelines.

You keep ownership of content you create, but by posting it on the site you give us the permission needed to host, store, display, and manage it as part of operating the service.

7. Intellectual property

Unless otherwise stated, the design, branding, text, journal structure, site content, and materials on Choose You belong to Choose You or its licensors. You may use the site for your personal, non-commercial use only unless we explicitly agree otherwise in writing.

You must not copy, republish, resell, scrape, distribute, or commercially exploit site content except where the law allows it or we have given express permission.

8. Availability and changes

We may update, change, pause, or remove features, content, membership options, events, or parts of the website at any time. We do not guarantee that the site or every feature will always be available, uninterrupted, or error-free.

We may also update prices, content, and service arrangements from time to time. Changes will usually apply prospectively unless a legal or security reason requires otherwise.

9. Links and third-party services

The site may rely on or link to third-party services, including payment providers and content delivery services. Those third parties operate under their own terms and privacy notices, and we are not responsible for their separate services.

10. Our responsibility to you

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of data, loss of profits, loss of business, or loss arising from your use of or inability to use the site.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or any other liability that must remain by law.

11. Ending use of the service

You may stop using the site at any time. We may suspend, restrict, or terminate access where reasonably necessary, including for breach of these Terms, misuse of the platform, non-payment, or to protect the security or integrity of the service.

12. Changes to these Terms

We may update these Terms from time to time. When we do, the latest version will be published on this page and will apply from the date shown above unless we state otherwise.

13. Contact

If you have questions about these Terms, please use the Contact page.